Hopefully it arrives tomorrow. I shipped out a piece of jewelry. The buyer had one negative as a Seller. It very well might be (a scam), I have a feeling it is. They will not file claims with shipping ... (even tho I paid for postage). Dear all, This is my first post on this forum, so please bear with me! I contacted customer service could not file a complaint did not recieve payment. Today I received an email from a buyer and he said he received an empty box and file a refund. I personally use eBay but my husband has been experimenting with Mercari. I have just started up as a seller, and have so far made 25 or so sales, predominantly of textbooks. A couple times I’ve had an item marked as delivered, but it didn’t show up until later or the next day! even if using stamps. The sale was almost $200. Paypal say a claim can be lodged under buyer (seller) protection. If the buyer claims they received an empty package, ask them to contact us via the Help Center. Package was delivered yesterday. When I placed an order there was a $4.25 shipping charge. That has happened to me a couple of times as a buyer only to have my package arrive a day or two later, and I've also had to deliver boxes to their proper owners several houses or even streets away that were misdelivered to my address as well. I've had 2 sales on Mercari and both were purchased by scammers. I am waiting to receive the returned item and will file police report if the buyer swapped a fake for the item I shipped to them, because I do not expect help from Mercari. Very unresponsive. Is this a scam? All photos in the link below. The first one did not describe the color accurately and mercari would not respond. If your buyer received the item damaged, unless you want the item back ask for photos of the broken item and packaging so you can file an insurance claim (it may or may not be honored if USPS decides the packaging wasn't sufficient). If he had not refused to send it back I would have received a broken item back and no money. YOU are the one who deals with the carrier not the buyer. When tracking proves delivery to the address supplied at checkout, the buyer cannot win an Item Not Received case. * Mercari has more info and vested interest regarding the package and the buyer than you do. Sometimes I've had it update as delivered but they didn't receive the item until the next day. Message 5 … I would suggest that either yourself or the buyer go to the local post office and speak with someone there, they have a GPS tracking system on their scanners that can pinpoint exactly where the package was delivered to (buyer's address or an incorrect address), this should confirm whether or not the buyer is trying to scam you. Any ideas on how to handle this? Mercari review rated 2.6/5.0: I purchased an item off of Mecari. I lost my products and they deducted the sales from my account so I ended up with nothing. On hold with USPS now to see what they have to say. I insured the package at full value. Maybe that will happen in this case as well. I am waiting to receive the returned item and will file police report if the buyer swapped a fake for the item I shipped to them, because I do not expect help from Mercari. ... Now obviously if the item arrives damage or not as described, that's a different story. Don't agree to anything otherwise until they do especially if you think they're scamming. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. r/Mercari: The Official Subreddit for Mercari, a fast growing marketplace for buying and selling online. That’s interesting. My husband and I are relatively new to this scene. The buyer sent the item back using a label provided by them or Mecari, I am not sure. Buyer stated that he receiveda pair of PUMA sneaker instead. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. The seller has not shipped the item. The buyer needs to take it up with Mercari and the USPS. Mercari has the worst customer service for sellers. Mercari is not a place for very low-end items like ($1 to $15) because you have to pay a 10% fee to Mercari and then for shipping as well, and even if the buyer pays for shipping, it’s still not worth it. If he can't find the package in the store, he will have to take it up with Royal Mail. I refused and Mecari facilitated a return. I sold a plant on Mercari as detailed as possible. FIX: On Mercari, under 'help' there is On July 5th, buyer purchased NWT Lululemon train times crop. As with any type of online shopping, it's easy to buy something and be disappointed with what you receive. Buyer claims USPS doesn’t have the item and is not tracking. The screen was cracked and no longer straight. Understand Mercari’s payment terms. If you did then so long as the tracking proves that the item was successfully delivered to the address provided on the PayPal confirmation of payment e-mail the buyer will have no way of being able to win an Item Not Received case. and the item was a fake, not real human hair, and not the correct style. I use this example a lot … I personally had one that I was the buyer on and ended up being delivered to 232 my street instead of 1232 my … I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. On July 5th, buyer purchased NWT Lululemon train times crop. He then refused to sell to me or accept text messages. They could be telling the truth. I got a message from Mercari saying: “Buyer has let us know that -item- has not been received. I sent multiple responses so Mercari about the issue. I use this example a lot … I personally had one that I was the buyer on and ended up being delivered to 232 my street instead of 1232 my … In the event that you haven't entered the tracking number against the item in question go back and do it now. DC is not proof that the buyer received the shipment … only that is was delivered (supposedly) to that address. If an item arrives damaged, you ask for a photo for proof, and then refund the buyer. Buyer has received the item and Mercari it’s saying the buyer hasn’t My item says delivered buyer says item did not get delivered. They then just stopped responding and closed the case. Or return the item. Thankfully, this is one area where Mercari shines. When I requested the item back the buyer said he didn’t want to go to the trouble and finally after him refusing to send it back I got paid 18 days after I shipped them item. I will wait this out for the three days and see what happens. In the case of buyers, over 50% did not get their merchandise, or received damaged or fake merchandise. false If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll also be available in your Messages . UKBookEmporium1 2013-02-09 12:18:14 UTC #1. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Good luck! Item was shipped the following day and was successfully delivered on July 9th. i called pay pal to see what would be best. My husband and I are relatively new to this scene. Thankfully, if the buyer does not rate you in the allowed 3 days, Mercari will auto-rate you and release your payment to you. Thanks to all that responded, very helpful! They know it shows as delivered as well as they have access to tracking. Thanks for the tip! It has endlessly bounced around the USPS system and was never returned. Mercari does not have a way to contact them directly to inquire about the return request except to contact buyer … The seller has not shipped the item. You did your job and the item was marked as delivered. Thats scary and awful. Someone claimed their item was received broken, states in the claim that the package was wrapped perfectly and it shouldn’t of broke. The buyer contacted me when she received the item and claimed it was crushed, damaged, sticky stuff all over it and it was scratched, NOT NEW, etc, you get the point. I would ask them if it’s possible that the package was stolen or delivered to a neighbor by mistake, etc—either way, it’s really not your problem & you should receive your funds. Ok good. On another case, buyer said item was damaged I shipping. We’re new to amazon selling. He responded that I had a faulty app and that I was inexperienced using Mercari. Buyer received the item but says I shipped out the wrong item and I sent him only 1 item. The... Im the seller and i shipped an item and the buyer claims it is not working fully... Hi, the item below was shipped with the other item the buyer purchased. As a seller I had a item our chases then returned but recieved a empty envelope with nothing in it and Mercari said my item was not described well enough. They may also claim that an item was arrived damaged (when it didn’t), or they may cause damage themselves and claim it arrived damaged, resulting in them getting a refund from Mercari. First, it is absolutely free to list items in Mercari. You have little option but to refund at some point, sooner the better to avoid an A-Z claim as you can’t prove delivery, or even posting if no pop receipt, which you can still request from the P.O. Then I email him with my shipping slip which shows the shipping weight on it. Ah, ok. they told me to send the item back, or, i would not get my money back. I didn’t send a rating right away because the item was broken and I was trying to resolve it with the buyer. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. But I sold a Dewalt Jig Saw. Mercari was first mentioned on PissedConsumer on Apr 26, 2016 and since then this brand received 1872 reviews.. Mercari ranks 77 of 312 in Auctions and Marketplaces category. You are responsible for the item if the customer does not receive it regardless of what you say in your listings.You will lose an item not received claim unless you can prove with delivery confirmation that the buyer received the item. Undisclosed damage to the item, such as a hole in a piece of clothing or a portion of the item is broken or doesn’t work. You did your job and the item was marked as delivered. Then they wait 3 days until buyer … The item was shipped and tagged delivered by FedEx. Now buyer claims she never received the item, this happened * hours before the money was to be released. I have this happen all the time. Jeeze. Package showed as delivered but I never received it until the next day or business day. Buyer claims item not received. You don’t get paid until a rating has been given. I have sold over 200 items. To me, that's an unreasonable time to claim. You will be able to request compensation in the following situations: The item you received is damaged; The seller sent a different item … Refer to photos to see buyer's claim. Not a big deal but I asked the seller about the charge. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . I sold an item on Aug. *, delivered to buyer via USPS Aug *, @ *:** pm. A buyer has 3 days after confirmed delivery to request a Mercari return. I have been a seller on Merc for years—been through this scam more than once. Given the buyer has good ratings and is primarily a seller, I'd figure the same happened to her; she should wait a day or two, then file a "missing mail" claim with the post office. All I do is tell them to check again or ask neighbors.. sometimes it shows up next day.. never had a package totally lost.. if they’re still claiming this tomorrow, just act interested in helping them and stall and drag it out until 3 day auto rate window hits and block. Please contact me back after you talk to your local USPS". Don't let them convince you that anything above & beyond what you've already done is required or your responsibility. You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. Report Inappropriate Content. Really hoping for a positive outcome. We’ll thoroughly investigate the situation and require proof that the package was delivered empty … You did your job—sounds like they’re trying to be sneaky & claim a DNR. Buyer claims item is not received. Return was approved I recieved a rusty hammer for a return. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. I recently purchased and item on Mercari. Thank you! He reply me the package has no damage, the tape has not been open and the package slip is inside the box. Buyer stated that he receiveda pair of PUMA sneaker instead. I tested EVERY item that I sell before I ship it out and now I have 2 buyers that "claim" the items do not work. Thanks for the advice. These ratings can help future buyers decide whether you’re trustworthy. Mercari will not issue you a refund as long as the item is as described. Merc should take your side since USPS marked the item delivered. I found out when I worked a receiving job that sometimes shippers mark stuff as delivered to finish out the day... but deliver it the following day. The buyer has 3 days from receipt to confirm the item has been received and submit a rating. If the buyer doesn’t rate you or fails to submit a return request within those three days, Mercari gives you an automatic five-star review for the transaction. 1,156 reviews for Mercari, 1.5 stars: 'I attempted to make a purchase from Mercari.com. Undisclosed damage to the item, such as a hole in a piece of clothing or a portion of the item is broken or doesn’t work. You used a carrier and method they recommended. I tried to sell 3 items jewelry on Mercari. What else can i do? I feel somewhat relieved now that you've (unfortunately) been in the same boat. Mericari automatically give the seller 5 star reviews upon delivery. 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