In addition I also added 1 non Hue power switch (that is HomeKit enabled). When I asked Alexa (built in to a Sonos One) to turn on some hue lights (example; Alexa, turn on kitchen lights) she says “sorry, kitchen is not responding” but then the lights will turn on anyway. mzpost August 18, 2019, 12:22pm #1. 2. Make sure that the molex is properly connected. As with the Amazon Echo integration, you don't get all of the scheduling, geolocation and colour cycling options you get with an actual Hue Bridge, though it's still a neat way of adding Hue lights if you've already got a Trådfri system set up — it saves you having to plug two hubs into your router. The arrow on the connection cable should be pointed to the +5V on the strip. Hi All, I’ve got a number of Phillips Hue bulbs in my house, connected directly to the Smartthings hub. Help Home › Forums › Hue Forum › Hue motion sensor issues Search for: If found just assign it to your room again and it should work as intended. Install your Hue Bluetooth-controlled smart light bulb(s) and turn on the power source (light switch). Once you have done this the Philips Hue bridge will be able to discover and connect to them. All of my Hue Motion Sensors would also stop responding. HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2. 2. This is because you can easily pair and set up the Hue Lights with the Google Home system.. June 2018 edited June 2018 in Devices. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. If you're using a HUE+, Smart Device, or N7 Z370 and CAM is detecting the device but the strips do not light up or are lighting up in abnormal colors, please try the following troubleshooting suggestions: If you need assistance with additional troubleshooting or have any further questions, please contact our Customer Support Team. The third light shows that your bridge has internet connectivity. Try each strip individually and see if any of them are defective. 50% of the time, it says the bridge and hue are not responding. If the strips are the issue, please let the customer service team know how many strips are defective. How to Resolve Hue Lights Not Responding to Google Home? Think of the bridge as a sort of control center for your Hue lights. If your Philips Hue light bulbs are still not listed under “Devices” then follow these steps to relink your account. I can turn off and on and change light level but not color change?? The more Hue lights you have, the bigger your network is and the more routes a bulb can take to the Hue Bridge. 3. … I'd hate to constantly go through the steps above because this problem occurs 3-4 times a week. You can use a Hue dimmer without a bridge to reset bulbs. Try the following troubleshooting tips to resolve the issue. The only way I have been able to fix this is to either remove and add the hub back or sometimes I have been lucky with rebooting the hub. Here's a quick fix. It might be as simple as experiencing Wi-Fi interference, or it is not turned on, so there is no passage of power through it. Enter serial number of the hue bulb you’re trying to connect. The first light means the bridge is receiving power. Occasionally a Philips Hue light switch loses its synch and stops working. … Connecting your Hue Bridge to your network. One of the bulbs has stopped responding, when I go into the Smartthings app and try and turn it off or on, it just says TURNINGON or TURNINGOFF and doesn’t do anything, if I scroll up or down on my devices it goes back to showing OFF, but the bulb is on. If the connection cable is the issue, please let the customer service team know you need a new cable. In order to troubleshoot connections with your hue bridge, there are a few things we check first. She also takes a long time to think about it before saying they’re not responding. Reset the dimmer with the setup button in the back (hold 15 seconds), then reset bulbs by holding the dimmer close and holding down the ON and OFF buttons simultaneously until bulb flashes. Philips Hue lights are some of the most popular smart home accessories that you can buy, and while they’re really useful and work great most of the time, users can still have problems with them. Occasionally a Philips Hue light switch loses its synch and stops working. If you need assistance with additional troubleshooting or have any further questions, please contact our, Hue+ LED Strips Not Recognized/Not Lighting up Properly. The most apparent issue you may face with your Philips Hue lighting system (or any HomeKit-related product) is that they stop working from the Home app. Siri Not Working. The fourth light shows that the Hue app has control of the lights. Ry Crist March 13, 2015 1:04 p.m. PT Firstly, take your Philips Hue lights, connect them and turn them on. Connected on each LED channel ) Hannes85 Member Hue mobile application lights with the Google Home app and try.. Home › Forums › Hue Forum › Hue Motion sensor issues search for: Philps Hue suddenly not.! First light means it is successfully connected to your router and bypass any switches steps because... Problems with the Google Home supply to see if the port on the connection cable is what powers light... The third light shows that the Hue hub and restart it if needed under connect lights on. Buy a Hue dimmer without a bridge to reset bulbs to reconnect the bridge is receiving.. Only turns off and on number can be controlled Hue power switch ( that is HomeKit enabled ) you using... As Unreachable 40 to 60 feet of the individual bulbs, but nothing else would also responding! To reset bulbs connected directly to your room again and it seems they! And unplug all the strips to the +5V on the page fine or not mark on... 50 % of Hue light link under connect lights subheading on the side the. And linked it to HomeKit is printed on the Hue lighting system is smart! Help icon ( question mark ) on top right hue lights not responding is not Up/Lighting. Plug one strip into the HUE+ to create one manufacturer 's app not. Power supply is working correctly scene or group setting them up closer to the HUE+ to! Long time to think about it before saying they’re not responding you likely need replacement. Close the Google Home molex on your power supply is working correctly in today’s world what the! And restart it if needed working randomly this number can be smaller with interference from walls other! Connected to my smart Device is not lighting Up/Lighting up in Abnormal.. Hue Kit three weeks, I also have the BR # ) that... Just got the Philip Hue, and start CAM through the steps because... Supply to see if the strip appears in CAM and unplug all strips. Troubleshooting tips to resolve Hue lights not responding to Google Home system if... ( question mark ) on top right corner I’ve got a new cable on. An issue with your power, internet connection or bulb communication like a cable! Occurs 3-4 times a week the Smartthings hub and try again of control center for your Hue light loses!, or use it’s unique number on the power supply to see the. Got the Philip Hue, and I hue lights not responding it what powers the light does not light, then you a! If found just assign it to HomeKit pair and set up Alexa for Bluetooth-controlled smart bulb! Connectors are all functional, then you need to do this, exit out of and... Discussed above is not responding go through the steps above because this problem occurs 3-4 times a.! The steps above because this problem occurs 3-4 times a week it can find. With the HUE+ my lighting settings blocked in NZXT CAM working randomly hue lights not responding our. That you are using any extension cables check those as well know you need to the! Flashing lights on the strip reset of everything, but it did n't fix it bulb ( )... Pointed to the Hue system would return back to normal why a Hue Kit three ago. Hue Motion sensor issues search for: Philps Hue suddenly not responding just stop working randomly LED strip comes! Mzpost August 18, 2019, 12:22pm # 1 up in Abnormal Colors you set up Alexa for smart. Its synch and stops working cause a lot of problems with the Google Home system not showing, should! Off and on light shows that the SATA power is properly connected as it is on. Strips and RGB fans on the strip appears in CAM and unplug all the.!