What worked for me was removing the devices from Alexa, Unlinking amazon from the wyze app, Going through the full initial setup for the bulbs again. Activate Alexa (usually, you can say "Hey Alexa"). "Alexa, ask RoboVac (robot name) to find my robot" Troubleshooting. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:39 PM: debug handlePostV3 Getting the “debug handlePostV3” from Alexa in the logs. If your Alexa device is still having the connectivity errors, try rebooting the router and modem. I’ve had them working with my hub for almost a year, they’re connected directly to the hub and I’m using “ZigBee White Color Temperature Bulb” device handler. Do NOT tap on Discover devices yet. The Alexa app discovers my other items I.E. @AnimeshBote I am using a sort of virtual devices, too. If it does, the issue is with your Alexa smart product. I looked around for another DH to use but haven’t found one yet, so thinking about writing my own to see if it fixes the issue. ST can turn on/off the plug Listen carefully to what Alexa says and respond with the information for your device. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:39 PM: error Outlet is offline There’s an option to reset your hub there as well as some other things to fiddle with your Z-Wave and Zigbee devices. The message Device is unresponsive is shown for few secs. Best cheap Alexa devices in 2021: From Wyze Bulbs to Echo Flex. Select Other from list of brands mentioned. Your wireless connection … To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). I am emulating a real device via API. To reboot the device, simply press the power button for 30 seconds. Did you … You can select the device types and view what devices are discovered by Alexa. So, are you referring only to routines you write to control your smart devices or is there somewhere I can find a list of programs I can access? To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices … All discovered Kasa devices can be controlled through your Alexa device. Perhaps it would be helpful if you could point me to a tutorial on programming for Alexa connectivity. Once I switched back to the OSRAM DTH, all my devices are working with Alexa again. Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart Plugs, streaming music. I tried disabling and deleting all devices. ST Shows plug as online Confirm your C by GE plug’s indicator light is not solid red, which means it is disconnected from your Wi-Fi network. so how do iI fix my plug that is now unresponsive. smarth things it works perfect. I just noticed it started happening today with my Square Samsung ST Outlet. A user can try reissuing the command after a few seconds as it may work after sometime. I was using an Iris smart plug and changed it to another one that was similar…don’t know what you would change the wall switch to…someone else here may be able to help. Rerun discovery and see if voice control is restored. Many-times, users discover that their Alexa Device is Unresponsive or the Echo has lost the connectivity. This is one of those “is it Alexa, or is it Smartthings”? As of yesterday, 1/2/2016, it just stopped working. yankacy … After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. When I switch on light, a new ReportState is sent over, but no TurnOn directive hits my lambda function. I wonder what got changed as it worked fin for almost a year as it was, Powered by Discourse, best viewed with JavaScript enabled, Alexa displays device as unresponsive while ST shows the device is active, Alexa works but she thinks she doesn't (November 2017). If it fails, then you can try to update the wifi settings. The Leviton app turns it on/off fine. Alexa skill is unresponsive. What do I do if Alexa fails to discover my devices? I have 3 Iris plugs…all 3 work via Smartthings, but only 1 works with Alexa. When the message comes up you can not see the current state of the device. Please test if it works normally with voice commands. I had the exact same issue that started recently. Tap on Skills & Games. I have been using ST and Alexa now for a couple months. I reinstalled the Alexa app on them and reaquired the skill, Alexa discovered the devices initially but then when I tried to activate them Alexa said it couldn't find them. In theory it shouldn't make any difference for Alexa. Why does the device’s status Show “Offline” on Alexa? I noticed I had to rediscover everything on my Echo in order for it to start working with it again. Despite the fact that Alexa device is closest to the router, it still experience the connectivity error. Third-party smart plugs: Unplug and wait 10 seconds. Once you give some command to Alexa, it will take a moment or two to process the command. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:33 PM: error Outlet is offline Note: Remember to add the new lights to groups in Alexa as well, for group voice control. I’m having the same issue with my Phillips Hue lights. The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. The square plugs I have are originally Iris plugs. Instead … Tap on Help icon (question mark) on top right corner. Reboot your mobile device, restart the Alexa app, and see if you can control your device from there. Due to the black Friday deals as well as aesthetically pleasing design, i have purchased 4 additional plugs, however i purchased the “new” Samsung ST Plugs (Samsung SmartThings F-OUT-US-2 Outlet) Found a post in another thread that said to change the device type, and sure enough it started working. 2. I got it a week ago with the Home Monitoring Kit and it was working fine up til now. Oddly, on my Alexa show, it will show the device I tried to control, with a slider and if I touch the Show, move the slider (all my light zwave’s are dimmable) it works. If that fails, you'll need to delete the device from the Alexa app and set it up again from scratch. Have done the “disable”on Alexa, but doesn’t fix it. “I’m sorry, I don’t understand the question,” can … If you have different boxes, then try rebooting the modem first and wait until the light turns on before you turn on the router. Move it closer to the router and see if this solves the problem. The power button is present on the top of the Alexa. I had it unplugged for a while and I wonder if the lost of power and not talking back to hub somehow broke the link that now isn’t working. (ST live logging then shows device is offline) “error Outlet is offline” Nothing happens. In the IDE go Into the device and edit the device handler. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:33 PM: debug handlePostV3, I’m having this same exact problem. I understand C and programming concepts like writing a DBMS, operating systems and other mainframe constructs. If you are having trouble connecting the smart device to Alexa please reference this video or guide. 1. However when i have Alexa turn on/off, Alexa tells me the device is unresponsive. Restart … (ST live logging then shows device is offline) “error Outlet is offline” Nothing happens. Thousands of affordable gadgets work with your Echo speakers and displays. My philips hue lights work through the ST Hub as well, so it seems like it’s specific to the Zigbee/ST devices? When telling alexa to turn on/off she says the device is unresponsive. Everything seems good to me here! Try to reboot the smart device and re-discover the device on Alexa. According to Javi in support (whom I spoke to), they are aware of the issues and working on them. These are … Switch it back to the smart plug outlet DH and doesn’t work. “square plug”. Try disabling and re-enabling the skill. Avoid Potential Errors During Setup Setting up most Alexa-compatible and Amazon-branded smart devices … Swipe right to reveal menu or tap on menu button. I switched the DH a while back to the smartplug outlet ones for local processing. I have a Leviton DW6HD wall dimmer switch I installed 2 days ago as “Office Lights”. Turn off the modem and router, wait for three minutes and turn them on again. Ensure your Alexa app is up to date. Alexa might seem to be unresponsive because your Echo is too far away from the router. My internet connection is fine and lights turn off and on via Lutron App, however does not work with Alexa … Switching DTH to something else , saving and switching back worked to fix this for me. Maybe Alexa is having issue with voice processing. The devices still respond to voice commands. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Alexa just stays- "lights are not responding.. check your internet connect.." Alexa can control the Philips Hue lights without any issues. This will ensure that you are not trying to connect Alexa with some incompatible device and having some issues in return. To rename a device, open the Alexa app, go to Devices in the bottom right corner, then All Devices. You can also select your smart plug from the Devices menu inside the Amazon Alexa app. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:47 PM: debug handlePostV3 Just like the other wireless devices, Amazon Alexa also have connectivity issues. Return to the Alexa app -> SMART HOME in the Alexa app. Short of resetting the Echo Plus, I’m at a loss. I tried resetting hub and no luck Its get found my alexa but wont do a things. Blue light spinning for a moment or two. Tap the gear icon in the top-right corner and compare Device software version to the latest release for your smart plug. Philips Hue White Ambiance bulbs connected directly to ST hub. I seemed to have fixed my issue by resetting the hub through the developer’s portal: If you click on your home location and then on the hub you’re able to view available utilities. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. Restart the … I even see it in the Alexa app on my phone but for some reason it says that the “Device is unresponsive.”. Has been working great forever. They were squirrely for about 30 minutes after, but then they settled in and … All have been installed for 6 months, (at the same time), and all were working for sure 2 weeks ago. Just like the other wireless devices, Amazon Alexa also have connectivity issues. Harmony hub, Ring and Yamaha Multicast. I noticed my living room lamp wasn’t turning on and finally had a chance to diagnose it. Also, a user can try to reboot the device to fix this problem. In my case, it is something to do with switching over from the OSRAM RGBW custom DTH to the local Zigbee RGBW DTH (in order to take advantage of local processing). Reconnect your Amazon Smart Plug to Alexa in the Alexa app. I’m wondering if the recent Firmware update had anything to do with it. I didn’t even have to do anything in Alexa to get it to work. While holding the button, plug into an outlet. So to get my iris smart plug to respond to alexa again I change to smart power outlet V1. Sometimes connectivity errors are the reason of interference due to home appliances. The light ring start flashing red instead of blue. Deleted the device from ST and re-added Anyone else having problems with all devices in the Alexa app becoming unresponsive. Forgot all devices on Alexa and re discovered It still works through the ST app on my iPhone, and it’s even discoverable through my Amazon Echo. I’ve taken all the steps you’ve taken as well, but nothing’s worked. Read More:- https://troubleshootalexadevice.yolasite.com/BLOG.php, https://troubleshootalexadevice.yolasite.com/BLOG.php, This is What Trump Always Wanted— And There’s Worse to Come, 3 Early Indicators That Your Relationship is Going To Be Hard, Statement of Congressman Jamie Raskin and Sarah Bloom Raskin on the Remarkable Life of Tommy Raskin, Widespread Coronavirus Variant Expected to Make Pandemic ‘Much, Much More Deadly’, Covid Catchup: All the Covid-19 Developments You May Have Missed, Scott Galloway’s 7 Business Predictions for 2021, 34 JavaScript Optimization Techniques to Know in 2021. How do you change the device? To do this, open the Alexa app and select Devices in the bottom right-hand corner. The Hue bridge cannot find all my lights. My bedroom lamp now isn’t working but was though. It’s been working fine until this morning. Alexa says it’s unresponsive. Release the button once you see the red LED light. What is going on? Within HS3, they all work fine. If the device is not paired, that means it requires pairing, and if the device is paired and connected, that would mean the firmware is being updated on the device. When telling alexa to turn on/off she says the device is unresponsive. That works perfectly, didn’t realize ZLL was a device handler I could use. When a user gives any command, Alexa responds saying that ‘ I am having trouble connecting to the internet right now. I scanned the QR code on the bulb and the Sengled Home app reads, "This device is either not a Sengled WiFi bulb or is not supported." I originally had the ST plug that came with ST HUB V2. Still no joy. I’m haven’t really done any programming for, oh, 50 years, but I understand you’re referring to an Integrated Development Environment. yankacy (jay yankacy) September 19, 2018, 10:04pm #1. I was able to connect ALL 4 devices to ST without any issues, i can turn on/off from the app as well as add them to routines or scene without issue as well. I don’t see anywhere to do that in the Alexa App. Say "Discover My Devices". Press and hold the button on the device for 12 seconds. Any new lights will be added to your devices for Alexa to control. A blue LED blinks when reset is complete. Alexa doesn’t understand me. Tap on the three lines in the upper left-hand corner. Tap on DEVICES, scroll to the bottom, and tap DISCOVER. 1 Like deckard2020 November 19, 2017, 8:40am #5 This can happen when setting up if you … You change it by editing the device type by going to your IDE. I have rebooted the hub I am trying to have one of my Smart LED bulbs discovered but it is not connected via WiFi and it is not showing up on the WiFi setting page of my phone. Kind of hard to go “fiddle around” with Smartthing hub and devices when it appears to be working great! If … Go to Add Device; From the list of device types, Select Light. For plugs with lights, release the button once you see the LED light up. (power on/off 3x, readd device in wyze app), then relinking and rediscovering in Alexa. The device handler seems to work fine with the bulbs, can still control normally with CoRE automations, and color temp/dimming all seem to be working fine. For example, if a bulb on Kasa is named “Little Bulb”, we can say “Alexa, turn on the Little Bulb” and check if Alexa … Resetting the hub helped get the SmartThings Outlet working and responding to my Alexa app and Echo Voice Commands. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". Seems to be back up and running now. This plug works perfectly fine weather i control it from ST or i control it from Alexa. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. If your C by GE Plug is not responding to Alexa voice commands or the Alexa app, here are some common solutions: Confirm your C by GE Plug is connected to the C by GE app. This is my first Leviton smart device. Verify that the device still responds to commands through the Feit Electric app. Check if there are any Internet connection problems. I’m getting the gist here. Sure, words like 'light' are natively used by Alexa, whether you label your smart bulbs with the word or not, but it does help if you are having issues with conflicting similarly named devices. I’ve disabled the switch in Alexa and re-enabled it a couple of times. Launch Amazon Alexa app on your smartphone. Many-times, users discover that their Alexa Device is Unresponsive or the Echo has lost the connectivity. Blip in wifi may cause interference from cordless phones, microwave, back-up beeper or other things that may create the ‘wifi noise’. Make sure the Alexa-enabled device is in Wi-Fi range. Press and hold the button on the plug. If I switch back to the custom DH i originally used, it works again. If Alexa fails to connect after you reboot the modem and router, try to reboot the Alexa again. So, I also hit the issue where a device shows online in ST but Alexa thinks it’s offline. 2. 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